FAQ

1. Does Solobito ship internationally?

Yes! We ship worldwide. Estimated delivery time, and costs are displayed at checkout based on your location.

2. Is the shipping fee included in the product price?

No. Shipping fees vary depending on the size and weight of the products. The shipping cost will be shown when items are added to your cart.

3. How long will shipping take?

After the order on the website is confirmed, it will usually be shipped within 2-4 working days. Shipping charges will be calculated based on the weight of the goods.

4. What payment methods are accepted?

We accept multiple international payment methods:

  • Credit cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay / Google Pay 

  • Other region-specific payment options available at checkout

5. Are the products made in Japan?

Yes, The items on Solobito are made in Japan and carefully selected Japanese lifestyle goods, ensuring premium craftsmanship and quality. Place of origin of each product is marked in product description. 

6.  Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email. You can use it on the carrier’s website to track your package until delivery.

7. What is the return policy for international orders?

We accept returns within 14 days after delivery. Contact our customer service for return instructions.
Note: International shipping costs for returns are usually the buyer’s responsibility unless the product is defective or incorrectly shipped.

8.  Are there customs fees or import taxes?

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These are the responsibility of the buyer.

9. How can I contact customer support?

You can reach our support team in English via email or fill in the CONTACT US FORM. We respond to questions regarding orders, products, or shipping.

10. Is your website offere wholesale price?

Yes. For bulk purchase, please send us email for quotation separately. 

11. How can I stay updated on new products and promotions?

Subscribe to our newsletter and follow Solobito on Instagram and Facebook for the latest product releases and special promotions.